Third Party Governance
Improve the trust in your IT department
Clarity, control and trust across the partnership
Successful IT outsourcing is not driven by contracts alone. It depends on strong governance: clear decision structures, well-defined meetings, accountable roles, and transparent communication. Good governance ensures that business objectives are met, risks are managed, and both client and supplier act as one integrated team.
Our governance model is built around three principles:
- Clear ownership and accountability.
- Structured decision-making at every level.
- Open, predictable and measurable communication.
Why is IT governance important?
Governance (especially IT governance) is crucial because it aligns technology with business goals, manages risks (like security breaches), ensures compliance, optimizes resource use, and improves decision-making, turning IT from a cost center into a strategic driver for efficiency, innovation, and value creation, while building stakeholder trust.
Improved IT outsourcing governance operates on five interconnected levels.
Our PACT approach: IT governance in 5 Levels
Stronger vendor control. Higher efficiency. Better end-user experience.
PACT helps organisations build a high-performing Third-Party Governance model that delivers measurable results.
We align governance, contracts, delivery and innovation, so your IT ecosystem becomes more predictable, more efficient, and more trusted by the business.
With proven methods and tailored toolboxes, PACT guides your team through a clear 5-level governance approach, avoiding the typical pitfalls that cause poor performance, vendor friction, and weak accountability.
Level 1 Fit to Standards: Ensure your IT governance is aligned with best practice.
Level 2 Fit to Contract: Turn contract obligations into active governance.
Level 3 Fit to Organisation: Make vendor services work for your processes and culture.
Level 4 Fit to Purpose: Build partnerships that match risk, complexity, and business impact.
Level 5 Fit to Evolution: Evaluate strategic mindset and innovation capability.
Governance Program
Results after implementing an improved IT governance program
When governance is mature, organizations gain control across five core benefit areas:
1) Better planning and future readiness
Structured governance strengthens your ability to plan, anticipate, and evolve. You move from reacting to issues, to actively shaping outcomes. IT becomes a business enabler, not just a service provider.
2) Commercial control and cost predictability
Good governance brings transparency and control to the commercial side of vendor delivery. This results in fewer invoice disputes, fewer surprise costs, and clearer control of contractual levers.
3) Improved service performance and continuous improvement
When governance is structured, performance is no longer a vague perception, instead, it becomes measurable and manageable.
4) Stronger operational reliability (BAU + Projects)
A frequent governance gap is that “business-as-usual delivery” and projects are governed differently, causing poor handovers and inconsistent accountability. Apply IT governance for both foundation and projects, and your project outcomes will translate into a smoother transition from build to run.
5) Improved perception and trust from end-users and stakeholders
Professional IT governance improves transparency and communication, which directly improves the credibility of IT services.
Target Fishbone
succes story
Ready to improve your governance model?
PACT supports you from assessment to implementation with clear deliverables and rapid impact.
Let’s talk about your current governance challenges and how we can strengthen your ecosystem.
