Our Client in utility sector acquired a company and transferred its terms and conditions of the third party contracts in its own organisation. This caused quiet some challenges in the organisation of the thrid party (TP) governance of EUWPS, group hosting and connectivity.
Activity offered by PACT
- Getting clarity and alignment on weak points (to change or remove) and strong points (to keep)
- Move to “Right Sourcing” and “Own your IT”
- Operational stability – Pro-active issue and performance monitoring by intalling an improved third party governance model
- Flexibility / agility – Take back control by improved contract management.
5 Step Governance
- Fit to IT Standards
Focus on performance by comparing the TP services with the standards of the market.
- Fit to Contract
Looking to the contractual adherence of the TP execution.
- Fit to Organisation
Integration of the services into the business organisation of the Client.
- Fit to Purpose
Service intergration into the multi-vendor landscape by strong SIAM management.
- Fit to Future
Measurement of the pro-active and strategic innovative mindset of the vendors.
This resulted into the following deliverables
- Project Plan and Activity log
- Heat Map and Red Flag reporting
- Validated improvements
- Identified deep dive areas for maintaining the improvements
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