IT Outsourcing Advisory and Guidance
Make informed decisions when choosing your IT outsourcing partner
The decision to outsource products and/or services is a Make or Buy decision that aims to clarify the choice companies have between producing a product or service themselves or having a product/service supplied by an external supplier.
The key motivations for outsourcing typically include cost considerations, the availability of (production) capacity, and access to innovation. In addition, a focus on core competencies—together with the recognition that, for example, a manufacturing firm often lacks the specialised expertise required for internal cost optimisation compared to external IT service providers, or for meeting the quality standards of professional information services—encourages organisations to (re)evaluate make-or-buy decisions.
Outsourcing isn’t what it used to be, your sourcing strategy shouldn’t be either
The IT outsourcing market has changed dramatically.
Where outsourcing once focused on moving work offshore to reduce labour costs, today’s suppliers increasingly deliver value through cloud platforms, automation, smart software, and AI.
Many traditional management activities are no longer performed by large offshore teams. They are now executed by digital workflows, monitoring platforms, and self-healing capabilities. In fact, self-healing and automated incident resolution have grown rapidly over the past decade and are becoming standard practice among modern vendors.
Only around 30% of existing outsourcing contracts are structured to support modern service delivery effectively. That means many organisations are still buying yesterday’s model and paying tomorrow’s price.
How does PACT guide your organisation through your IT Outsourcing contract?
We support you end-to-end, from demand analysis and sourcing design to governance and vendor performance management, ensuring your outsourcing delivers measurable outcomes: value, transparency, and a better end-user experience.
We guide you to look deeper than the standard outsourcing layer and build a sourcing approach that is future-ready, efficient, and aligned with business value.
Example of Selective Sourcing Re-sync make/buy, hybrid, cloud, robotics...
Results after introducing IT Outsourcing advisory
The outsourcing market is crowded, but the right partner isn’t always easy to identify. Providers may promise the perfect solution, yet success depends on much more than technology alone.
Our PACT consultants guide you to define your real needs, assess vendors objectively, and manage key risks such as cultural fit, compliance with EU regulations and contract governance. From contract negotiation to transition and ongoing service delivery, we ensure vendor performance stays on track.
Conclusion
In today’s multi-vendor landscape, understanding supplier capabilities is critical. We help you:
- evaluate what services are truly needed (and what can be automated)
- map demand across business units and IT domains
- explore modern delivery models and sourcing opportunities
- design sourcing lots that fit your organisation — not vendor templates
- anticipate pitfalls in complex multi-vendor environments
succes story
Procure with clarity
We guide you through the full source-to-contract process, vendor selection, and negotiation, backed by deep market insight and technical expertise.
